Help
Support
Email support@ro9.com and tell us what you were trying to do. A person on our team will get back to you.
Common questions
How do I sign in?
Use the Sign in button at the top of any page and enter the credentials your organization gave you.
I forgot my password.
Choose "Forgot password" on the sign-in page. If you don't receive a reset email within a few minutes, check your spam folder, then email us.
How do I get access?
RO9 is available by invitation. Request access and tell us a little about your operation.
How do I stop text messages?
Reply STOP to any message. Reply HELP for help.
Delete your account
You can ask us to delete your RO9 account and the personal information tied to it at any time.
- Email support@ro9.com from the email address on your account, with the subject "Account deletion request".
- Include your full name and the phone number on your account so we can verify it's you.
- We confirm the request and complete it within 30 days.
What we delete: your sign-in, profile, contact details, uploaded files and app data.
What we may keep: records we are required by law to retain (for example employment, safety or tax records), only for as long as the law requires, and then delete them. We'll tell you if anything is kept and why.
More detail is in our Privacy Policy.
Mailing address
RO9 Logistics LLC13570 Grove Dr #288, Maple Grove, MN 55311